PLEASE STOP USING THIS PRODUCT IMMEDIATELY
We have identified a defect whereby, if pressure is applied to the front roof section whilst open for play, the front roof, screws and hinges can detach.
The detached screws have sharp points and, due to their small size, present a choking and laceration hazard, particularly for young children. These products do not comply with the Toy Safety Directive or relevant European safety standards.
WE ARE TRULY SORRY. The safety of the children who use our products is our absolute priority, and we are taking this matter extremely seriously.
WHAT YOU SHOULD DO NOW:
1. Stop use immediately — please keep this product out of reach of children.
2. Do not dispose of the product yet — you do not need to return it, but please hold onto it or photograph it as proof of purchase if you no longer have your receipt.
3. Contact our Customer Service team to arrange your full refund to your original payment method or, if you prefer, a full credit note plus an additional £10 goodwill credit to use on a future order.
To claim your refund, email us at
[email protected] with PRODUCT RECALL: TABLE TOP HOUSES in the subject line. Please include your order number or proof of purchase. Our team will respond within 3 business days.
If you no longer have proof of purchase, please contact us anyway and we will do our best to help.
HAVE YOU GIFTED THIS ITEM?
If this product was given as a gift, please forward this notice to the recipient and ask them to contact our Customer Service team as soon as possible using the details above.
Please be assured this product satisfied all required safety testing and quality assurance procedures at every stage of production. The identification of this defect was therefore unexpected, and a full investigation is underway to establish how it arose.
At My 1st Years, the welfare of the children who use our products is of the utmost importance to us. We sincerely apologise that this situation has occurred and wish to assure you that we have acted promptly and transparently in bringing this matter to your attention.
We are grateful for your patience and your assistance in helping us resolve this matter swiftly.
If you have any questions or concerns, please do not hesitate to contact us at
[email protected].
IMPORTANT SAFETY WARNING: SAFETY ALERT
PRODUCT NAME: Personalised Pink Bunny Rabbit Activity Toy
REASON: Risk of choking.
ITEM NUMBER: 50112729
Batch Numbers: 06/24
We have recently identified an issue concerning the Activity Bunny Toy. It has come to our
attention that the Warning Sticker is missing from the plastic film covering on the mirror on
the bunnies back foot that is applied for protection during transit.
The Warning Sticker should highlight the plastic film covering the mirror should be removed
prior to use. If the film is left on the mirrored surface, this could pose a choking or ingestion
hazard over time if the plastic film becomes detached from the mirror during use.
We have only identified the issue on batch 06/24.
If you have purchased this product, please ensure the plastic film covering the mirror is
removed with immediate effect. Once removed the toy is safe for use.
If you have given this item as a gift, please ask the recipient to remove the plastic film
following the instructions above.
We would like to emphasise that this product passed all relevant safety testing, and, at My 1st
Years, we are committed to delivering superior gifts and would never knowingly distribute an
item that may pose a potential safety risk.
Clarification Regarding FSC Status of Item 50113985 Sling Bookcase
Product Name: Sling Bookcase
Item Number: 50113985
It has come to our attention that this product was incorrectly identified as an
FSC-certified item. Unfortunately, this is not the case, and it does not carry
correct FSC certification.
We sincerely apologise for any confusion or inconvenience this may have caused.
We understand the importance of accurate product information, particularly when
it relates to sustainability standards, and we regret this oversight.
If this affects your decision to keep the item, or if you would like to discuss your
options, please do not hesitate to contact us. We would be happy to assist you further.
